Return / Exchange Policy
Repairs, Returns or Exchange
If you have any issues with a piece you have purchased, we will replace or fix it at no cost to you up to 60 days of purchase if its a faulty clasp or jump ring issue.
If the item has broken, lost a charm or needs a repair due to mishandling or an out dated item, there is a small fee for repair of $10-$20 or replacement fee of half the cost of the item. You will be asked to ship it back for repair or replacement.
- Please don't ask for replacements if you have lost the item you've purchased and if its past the 60 day return/repair timeframe. If there is no physical item to fix, exchange or repair, do not ask for a replacement. You can't walk into a department store with no item in hand and get a new one, please be mindful that we are a small business.
- If you have a lost the item you purchased or the chain has split in half or pendant has slipped off, we can send you a quote to replace it at a discounted amount. Please Email our customer service department email@example.com with any issue and pictures of repair.
- If you want to add length or shorten an item or repair an item that has broke after the 60 days, please contact us via firstname.lastname@example.org. There will be a reworking fee of $15.00 + roughly. You will be responsible for the shipping cost plus the repair fee.
Returns / Exchanges Process
- Both can be done up to 15 days of purchase. After the 15 days, its exchange only or store credit. Rings are Final Sale. Be sure you buy what you love!
- Please Contact us within 15 days of delivery via our customer service email email@example.com and we will contct you asap with an exchange confirmation number and instruction.
- Send a note inside your return explaining what the issue is with order and included order #.
- Then ship items back, at your cost within 15 days of receiving exchange/return confirmation letter. There is a $5 restocking fee for returned items and shipping cost is non-refundable.
Truly Blessed Jewels
7058 E 5th ave, Scottsdale, AZ 85251
Please contact us firstname.lastname@example.org if you have any further problems with your order. We are here to help!
The following items can not be returned or exchanged
- Custom or personalized orders
- All TBJ accessories
- Shortened and items made longer