Returns + Exchanges
All sales are final!
All permanent Jewelry sales are final!
If your permanent jewelry item has broke, lost a charm, or needs a repair due to mishandling, there is a small repair fee of $10-$20. A replacement fee is half the cost of the item. You will be asked to ship back the jewelry for repair or replacement. Replacements will not be made if you have lost the item or if it is past the 60-day return/repair time frame.
If you want to add length or shorten it after 60 days, please contact us. There will be a reworking fee of $15.00+. You will be responsible for the shipping cost plus the repair fee.
If you have any issues with our signature jewelry line, we will replace it or fix it at no cost to you up to 60 days of purchase.
Please Email our e-commerce service department at email@example.com with any issues and pictures of your jewelry.
Returns + Exchange Policy
Products purchased on sale cannot be returned.
Products must be returned in their original condition for the return to be processed.
Truly Blessed Jewels reserves the right to refuse returns that are damaged or show signs of wear.
If your jewelry is damaged during the shipping process or is deemed to be defective, please contact us at firstname.lastname@example.org within 60 days of purchase. Please include photos of the damaged item(s) for review, name, and order number.
Truly Blessed Jewels is not responsible for maintenance or improper care of the jewelry. Please view Jewelry Care & FAQ tabs for more details.
If you want to return or exchange your jewelry, please contact us within 15 days of delivery via our e-commerce email at email@example.com and we will contact you as soon as possible with further instructions.
After 15 days, items are ineligible for return and eligible for exchange or store credit only.
Items can be returned in a letter envelope at your convenience.
The following items can not be returned or exchanged:
- Personalized orders
- TBJ accessories
- Shortened items and items made longer
- Permanent Jewelry
- Sale items
Please contact us firstname.lastname@example.org if you have any further problems with your order. We are here to help!