Store Policies /FAQ
We accept all major credit cards, debit cards and gift cards. We also except Venmo. (please email firstname.lastname@example.org for further instructions on how to send Venmo)
Please allow 3-7 business days to process and ship out your order. We do have priority & express mail if you need your package rushed, as it will put attention to rush your order.
If you package is marked DELIVERED, and it has not been received, we cannot resend or replace the package if it has been stolen or lost. You are responsible for contacting your local post office and sorting this out with them. We have no control over package once it’s left out facility and if it says delivered, your postman will know what her delivered. Please purchase insurance a checkout if you are concerned about item getting lost or stolen during the delivery process.
All domestic orders are shipped USPS First class mail with tracking. Delivery time takes 3-7 day which is completely common, but they’re times in which it does take longer to process. We cannot guarantee delivery dates, as they are only estimations and TBJ will not be held accountable as it is out of our control.
***Remember, if you need your package needs to delivered sooner, select the proper rush shipping options such as; USPS priority mail and USPS express shipping. Also, please express your urgency in NOTES at checkout.
USPS Priority Mail * - Delivers in 2-3 business days, after date of shipment is posted.
USPS Priority Express Mail*- Delivers in 1-2 business days guaranteed after date of shipment is posted.
*These options are only available for domestic mailing addresses.
Tracking your orders
Please when setting up your order at checkout to include a working email account so we can send you your tracking number.
Lost or Stolen Packages
Please remember to purchase insurance on your packages at checkout if you feel the need to protect your package. If you have had issue with packages being stolen in the past, buy it. If your package is marked delivered by any of over carriers it is out of our hands.
All international orders are shipped USPS First Class International Mail. Delivery time varies from each country. The usual transit time is 10-20 days. However, occasionally packages get stuck in customs which can at times, not always cause a 45 days delay. We have no control over what customs choses to delay or how long they will investigate the package. TBJ will not be held accountable for delivery times and hold ups.
Custom Fee/Duty Charges
We are not responsible for any tax or customs fees associated with your purchase. Many countries will charge a custom/tax fee in order to receive your package which we have no control over.
We recommend that you check with your local customs officials or post office for more accurate information. These fees are NOT extra shipping cost from us.
If your package is sent back to us
Any packages that are not claimed through your local customs officials and / or post office due to unpaid custom fees/taxes, incorrect address provided, etc. may get sent back to us. If the package is returned back to us for the reasons listed above, you will inquire a re-delivery fee if you choose to have your package sent back out to you and your original shipping costs are non-refundable. If you refund your order total minus your original shipping cost plus a 5% restocking fee.
We gladly accept exchanges. Due to Covid 19 and Hygiene Reasons we are no longer accepting returns. Please make sure you are buying what you love.
Please Contact us within 10 days of delivery via our customer service email and we will contact you asap with a exchange confirmation number.
You will then be required to ship items back, at your cost with 10 of receiving exchange confirmation.
We don’t accept cancellations but please contact us if you have any problems with your order. We are here to help!
The following items can’t be returned or exchanged
-Custom or personalized orders
-Perishable products (like food or flowers)
-Shortened and items made longer
If you want to add length or shorten an item, please contact us via email@example.com. There will be a reworking fee of $8.00. You will be responsible for the shipping cost plus the repair fee. All exchanges need to be sent back to our office within 10 days of delivery.
Additional polices / FAQ’S
Caring for your jewelry
Although we sell gold filled jewelry, some people have high acidic levels, which may cause the gold to become dull. So we suggest to take your jewels off and let them breathe every so often to prevent that issue.
Stay away from toxic chemicals and saltwater such as perfume sprayed directly on items or chlorine.
When traveling, use gift pouch but let an inch of chain hangout of bag to prevent from tangling.
Although you can sleep in your jewelry, it may cause chains to pull, tangle and pinch which can weaken chains.
Use jewelry cleaner or Dawn Soap to take body oils off every 30 days.
That's all! Thank you all so much for your support! You all mean so much to us!
Please email us : firstname.lastname@example.org with any questions, you might have!