Refund policy
Returns
Refunds and Exchanges
I gladly accept returns and exchanges. Just Contact me within 14 days of delivery, ship items back to me with 14 days of delivery.
I don’t accept cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
-Custom or personalized orders
-Perishable products (like food or flowers)
-Pre-orders
-Shortened and items made longer
Returns and exchange Details
Returns
We always strive for the highest level of customer service. If you are unhappy with your purchase, please contact me within 14 days of delivery. To be eligible, for a return, your item must be used and in the same condition as it was sent. It must also be in the original packaging it was sent to you in.
I will be happy to refund your money for your purchase or unused items, unworn and no damaged jewelry pieces, minus the cost of shipping. Items worn without following the proper care instructions will not be eligible for refund or exchange. Your money (less the delivery fee) will be refunded upon receipt and inspection of the item. They buyer is responsible for the cost of shipping for the returned delivery and is required to ship the item back with tracking via USPS. All items need to be sent back as instructed above (within 14 days of delivery.). If sent after 14 days of delivery, your items will not be eligible for refund or exchange.
If applicable, please make sure to use coupon codes during checkout, as we cannot go back and adjust after the fact. Sorry.
Refunds
Once you have returned is received and inspected, you will receive and email to notify you that we are in receipt of your item. This process takes 5-10 business days. We will also notify you if your items qualified for a refund. If you are approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Exchanges (if applicable)
If you want to add length or shorten an item, please contact us via tbjwholesale@gmail.com. There will be a reworking fee plus return shipping charge. You will be responsible for the shipping cost plus the repair. And all exchanges need to be set back to our office within 14 days of delivery. Truly Blessed Jewels 3965 N Brown Ave, Scottsdale Arizona 85251.
Gifts
If the items were marked as a gift, when you purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received, a gift credit will be mailed to you. If the item/items were not marked as a gift when purchased, or the gift giver had the order shipped themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying your own shipping costs for returning your items. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns are required to be sent back with tracking. We do not guarantee that we will receive your returned item.
Additional polices / FAQ’S
Caring for your jewelry
Although we sell gold filled jewelry, there are some of you that have high acidity levels. This may cause the gold to become dull and I can’t prevent that. So, if you know your skin is acidic, just take off jewels and let them breathe every so often.
Stay away from toxic chemicals and saltwater such as perfume sprayed directly on items or chlorine.
When traveling, use gift pouch but let an inch of chain hangout of bag to prevent from tangling.
Although you can sleep in your jewelry, it may cause chains to pull, tangle and pinch which can weaken chains.
Use jewelry cleaner or Dawn Soap to take body oils off every 30 days.
That’s All!
Please email us : tbjwholesale@gmail.com with any questions, you might have!