Refund policy
Returns + Exchange Policy
To inquire about a return please click here to submit a return request.
Products purchased on sale cannot be returned.
Products must be returned in their original unused condition and within 15 days of delivery for the return to be processed.
You have a week after return approval to get your item back to us to process the return. Anything after a week will be eligible for an exchange or store credit. No Exceptions!
Truly Blessed Jewels reserve the right to refuse returns that are damaged or show signs of wear.
Damaged items
If your jewelry is damaged during the shipping process or is deemed to be defective, please contact us at shop.tbj@trulyblessedjewels.com Please include photos of the damaged item(s) for review, name, and order number.
Truly Blessed Jewels is not responsible for maintenance or improper care of the jewelry. Please view Jewelry Care & FAQ tabs for more details.
Return Policy
If you want to return or exchange your jewelry, please contact us within 15 days of delivery via our e-commerce email at shop.tbj@trulyblessedjewels.com and we will contact you as soon as possible with further instructions.
After 15 days, items are ineligible for return and eligible for exchange or store credit.
Exchanges or store credit can only be given within 30 days of delivery.
Items can be returned in a letter envelope at your convenience.
We are not responsible for providing a shipping label. All returns and exchanges will be done at the cost of the customer.
The following items can not be returned or exchanged:
- Personalized orders
- TBJ accessories
- Shortened items and items made longer
- Permanent Jewelry
- Stanley Cup Charms
- Sale items
Please contact us at shop.tbj@trulyblessedjewels.com if you have any further problems with your order. We are here to help!
Refunds
Once you have returned is received and inspected, you will receive and email to notify you that we are in receipt of your item. This process takes 5-10 business days. We will also notify you if your items qualified for a refund. If you are approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
Gifts
If the items were marked as a gift, when you purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received, a gift credit will be mailed to you. If the item/items were not marked as a gift when purchased, or the gift giver had the order shipped themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
You will be responsible for paying your own shipping costs for returning your items. Shipping cost are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. All returns are required to be sent back with tracking. We do not guarantee that we will receive your returned item.
Additional polices / FAQ’S
Caring for your jewelry
Although we sell gold filled jewelry, there are some of you that have high acidity levels. This may cause the gold to become dull and I can’t prevent that. So, if you know your skin is acidic, just take off jewels and let them breathe every so often.
Stay away from toxic chemicals and saltwater such as perfume sprayed directly on items or chlorine.
When traveling, use gift pouch but let an inch of chain hangout of bag to prevent from tangling.
Although you can sleep in your jewelry, it may cause chains to pull, tangle and pinch which can weaken chains.
Use jewelry cleaner or Dawn Soap to take body oils off every 30 days.
Please email us : hello@trulyblesedjewels.com with any questions, you might have!